GOOD TO KNOW

GOOD TO KNOW 2018-06-06T14:17:53+00:00

Terms & Conditions


 

We know you would rather be chilling out on one of our massage beds than reading terms and conditions, but it’s got to be done, so here are ours…

All products and treatments where relevant are inclusive of VAT.

Serenity Beauty Clinic are determined to maintain and improve where needed the quality of service. Please note that calls to and from Serenity may be monitored or recorded for training purposes.

All debit and credit cards are accepted, except American Express. This may be subject to change.

Gift Vouchers

Please note purchases of Gift Vouchers and prepayments are non-refundable.

Gift Vouchers and prepayments are valid for 12 months from date of purchase and cannot be used after that date.

Serenity Beauty Clinic are not responsible if a gift voucher is lost, stolen, destroyed or used without permission and cannot provide a replacement in these circumstances.

Gift vouchers must be produced at the time of your treatment or another method of payment will be required.

Late Cancellations

In order to offer our clients a more efficient booking service we offer a courtesy text reminder the day before to minimise late cancellations, however please be aware that you are still responsible for your booking and a no show will be charged for in full. Courses booked and paid for will also have their treatment taken off. We therefore require 24 hours notice for treatment cancellations. If less time is given and we cannot allocate your booking to another client then a full charge will be made to your account. We are human of course and life sometimes throws obstacles our way, so please call and explain your situation and we will do all we can to avoid charges if possible.

Mobile Phones

Please respect our environment and the needs of our guests by turning off your phone before entering. For emergencies or waiting for that important call then please leave your phone on vibrate.

Young Children & Babies

We love them of course!

But due to safety issues and our peaceful environment, we cannot allow our little angels into the treatment areas. If a treatment cannot be carried out due to having a child with you, a full charge may still be issued.

Privacy & Cookies

This policy sets out how Serenity Beauty Clinic uses and protects any information that you give to us when you use the website. This may change from time to time so please take a look every now and again to make sure you are happy.

What we collect

We may ask you for your name and email address along with demographic information relevant to our customer surveys and offers.

What we do with it

We require this information to understand your needs and provide you with a better service and in particular stay in line with Data protection regulations regarding record keeping.  We will periodically send you offers and information via the email you gave to Serenity and we may also contact you by phone or mail.

Security

Serenity have put in place suitable physical, electronic and managerial procedures to safeguard and secure information we collect online.

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. The web application can therefore gather information on your needs likes and dislikes but this is only based on the data you choose to share with us.

Overall cookies help us provide you with a better website but you still have a choice to accept or decline if you prefer but it is better to accept so you can take full advantage of the website.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or required by law to do so.

You may request details of personal information, which we hold about you under the Data Protection Act 1998. There will be a small fee payable. Please email info@serenitybeauty.orgforany information we hold on you which is incorrect we will amend promptly.

Problems? Want to contact us? Call 01782 631333 or send an email to: info@serenitybeauty.org